Field Application Engineer

The Opportunity!

As a Field Applications Engineer, you will assist our Software Development team in providing support to customers and in various projects. You will contribute to the development of new Corinex Products by providing insightful customer feedback, working in cooperation with the industry’s largest corporations to fine-tune performance, specification, and application for the utility markets.

Responsibilities

  • Form strong business relationships with the customer at various levels of the organization
  • Troubleshoot and provide accurate and timely resolution to customer issues
  • Pro-actively identify issues by becoming familiar with customer’s technical and business environment while providing recommendations for resolution to these issues
  • Share knowledge by writing technical documents and pro-actively sending helpful technical information to customer (upcoming patches, technical news, etc).
  • Document and communicate work performed and prepare documents as requested
  • Deliver technical presentations and/or training to diverse audiences.
  • Apply expertise in day-to-day technical activities during deployment, evaluation and support of projects world-wide including leading customer’s personnel in these efforts and communicate project results, barriers, status as well as other relate ditems internally and externally, orally and in writing
  • Support online and in-person presales activities in cooperation with sales team
  • Assist in the implementation of Smart metering products/solutions in line with specific Consulting engagements.
  • Travel up to 30% of the time.

Skills / Qualifications

  • Bachelor’s degree, Engineering, Computer Science or technical equivalent, secondary level preferred with fluent written and spoken English at relevant technical level
  • 2 years in the communications or utility/automation industry as an applications engineer, and/or product engineering
  • Strong to Expert understanding of networking (L2/L3 networks and protocols, TCP/IP, VPN, firewalls, security, etc.).
  • Mature troubleshooting skills and experience with network test and trace tools
  • Strong knowledge of IPv4 and IPv6 networks and associated network services (DHCP/ICMP/FTP/SNMP/NTP/DNS/RADIUS/AAA)
  • Strong knowledge of Linux and ability in shell scripting
  • Preferred understanding of relational databases and SQL
  • Preferred knowledge of signaling systems and electronic test/measurement
  • Preferred knowledge of digital communication systems including OFDM PHY format
  • Preferred knowledge in electric utility power transmission and distribution systems
  • Preferred experience from energy automation/energy management and metering sector
  • Extensive documentation capabilities using Excel, Word, is required.
  • Experience working with CRM and call reporting management systems.
  • Experience working in a dynamic environment with evolving requirements and high expectations.
  • Be able to travel frequently for onsite customer support work.
  • Strong program and project management skills with a focus on quality and attention to detail.
  • Positive attitude as well as excellent communication, presentation, organizational and interpersonal skills.
  • Passionate about helping customers get more out of their investments
  • Must be able to handle field troubleshooting and correction of any problem installation or applications.
  • Experience in providing technical support over the phone or email.

Compensation

A very interesting working environment in the industry-leading international Company, great growth potential, industry competitive salary, stock options based on the results.