Corinex provides utility companies with a suite of hardware and software solutions that enables high-speed and secure connectivity, monitoring, and IOT management over utilities’ existing powerline infrastructure. Join a team of professionals dedicated to transforming the largest human-made infrastructure network into a smart-energy sensing ecosystem.
Troubleshoot and provide accurate and timely resolution to customer issues,
Form strong business relationships with the customer at various levels of the organization
Pro-actively identify issues by becoming familiar with customer’s technical and business environment while providing recommendations for resolution to these issues
Share knowledge by writing technical documents and pro-actively sending helpful technical information to customers (upcoming patches, technical news, etc.).
Document and communicate work performed and prepare documents as requested
Deliver technical presentations and/or training to diverse audiences.
Apply expertise in day-to-day technical activities during deployment, evaluation, and support of projects world-wide including leading customer’s personnel in these efforts and communicate project results, barriers, status as well as other related items internally and externally, orally and in writing
Support online and in-person presales activities in cooperation with the sales team
Assist in the implementation of Smart metering products/solutions in line with specific Consulting engagements.
Travel to customer sites/offices.
Skills / Qualifications
Bachelor’s degree in Computer Engineering, Computer Science or technical equivalent, secondary level preferred with fluent written and spoken English at a relevant technical level.
4+ years of professional Linux system administration, and a great shell programming skill.
2 years in the communications or utility/automation industry as an applications engineer, and/or product engineering.
Strong to Expert understanding of networking (L2/L3 networks and protocols, TCP/IP, VPN, firewalls, security, etc.).
Mature troubleshooting skills and experience with network test and trace tools.
Strong knowledge of IPv4 and IPv6 networks and associated network services (DHCP/ICMP/FTP/SNMP/NTP/DNS/RADIUS/AAA)
Extensive documentation capabilities using Excel, Word, is required.
Experience working with CRM and call reporting management systems.
Experience working in a dynamic environment with evolving requirements and high expectations.
Positive attitude as well as excellent communication, presentation, organizational and interpersonal skills.
Passionate about helping customers get more out of their investments.
Be able to travel frequently for onsite customer support work.
Must be able to handle field troubleshooting and correction of any problem installation or applications.
Experience in providing technical support remotely over the phone or email.
Preferred understanding of relational databases and SQL
Preferred knowledge of signaling systems and electronic test/measurement
Preferred knowledge of digital communication systems including OFDM PHY format
Preferred knowledge in electric utility power transmission and distribution systems
Preferred experience from energy automation/energy management and metering sector
An interesting working environment in the industry-leading international Company, great growth potential, industry competitive salary, stock options based on results.